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Twinnie Tuesday
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Return Policy
Easy Returns
Eligible full-price items can be returned for a refund, store credit, or exchange within 7 days of delivery, or within 14 days of purchase instore, provided they are unworn, unwashed, and returned with all tags attached. Sale items are not eligible for return unless faulty.
Returns & Exchanges
We want you to love your purchase. If you're not completely satisfied, eligible items may be returned for a refund, store credit, or exchange.
Can I Return My Item?
To be eligible for a return, your item must:
- Be purchased at full price.
- Be returned within 7 days of delivery or within 14 days of purchase instore.
- Be unworn and unwashed.
- Be in its original condition.
- Have all original tags attached.
- Be free from perfume, makeup, deodorant, pet hair or any other signs of wear.
We reserve the right to decline returns that do not meet these conditions.
Items That Cannot Be Returned
The following items cannot be returned unless they are faulty:
- Sale or clearance items.
- Items marked as final sale.
- Have been worn, washed, or altered.
- Are missing the original tags.
- Socks and hosiery.
- Swimwear
- Earrings and pierced jewellery
- Gift Cards
How to Return an Item
- Contact us at twinnietuesday@gmail.com with your order number and reason for your return.
- We will provide return instructions if eligible for a return.
Return Shipping
Unless your item is faulty or we have sent you the wrong item:
- Return shipping costs are the customer's responsibility.
- We recommend using a tracked courier service, as we cannot accept responsibility for items lost in transit.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
If approved:
- Refunds will be processed to your original payment method.
- Please allow 5–10 business days for your bank or payment provider to process your refund.
- Original shipping charges are non-refundable unless the item is faulty.
Faulty Items
If you receive a faulty item, please contact us as soon as possible at twinnietuesday@gmail.com
Please include:
- Your order number
- A description of the fault
- Photos of the item
We'll assess the issue and arrange a repair, replacement, exchange or refund where appropriate.
Your rights under New Zealand consumer law are not affected by this policy.
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